Refund policy

We offer a 30-day return window, meaning you have 30 days from the date of delivery to contact us regarding your order.

To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging, along with proof of purchase.

Please note:
Because most of our products are made-to-order, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Color or frame choice preference
• Change of mind or no longer wanting the item

We kindly ask customers to review all product details carefully before placing an order.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos (including the packaging and shipping label).

We’ll make it right as quickly as possible by offering a replacement or refund.

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Return Shipping

For approved returns (in eligible cases), return shipping costs are the responsibility of the customer.

If the issue is caused by us (damage, defect, or wrong item), we will cover all related costs.

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Exchanges

We do not offer direct exchanges.
If your case is eligible, you may return the item and place a new order separately.

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Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.

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Contact

For any questions, feel free to reach out:
hello@studiomottos.com